McLeod Health seeks to provide useful valid information about our quality of care.
To that end, we are part of the ongoing National Voluntary Hospital Reporting Initiative, a joint effort of the American Hospital Association, American Federal of Hospital Systems and the Association of American Medical Colleges. The U.S. Department of Health and Human Services is actively supporting this effort, which has been endorsed by the American Medical Association, AARP, AFL-CIO, and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), among others.
The information available here documents the quality of medical care available to McLeod patients compared to the overall nation. The information covers treatment in five specific areas: acute myocardial infarction (AMI or heart attack), congestive heart failure (CHF), coronary artery bypass grafts (CABG), pneumonia, hip & knee joint replacement
For more information on the National Voluntary Hospital Reporting Initiative, see www.aha.org.
Quality of Service
For more than two decades, McLeod Health has measured the quality of
service provided to its patients using Professional Research Consultants
(PRC), a nationally-recogized survey research firm. Using this
information, McLeod Health continues to learn ways to improve the patient
experience in our inpatient and emergency care settings. PRC recently
recognized four areas of McLeod Health as national leaders in providing
excellent quality of service. They are:
Orthopedics
Neonatal Intensive Care
Discharge Planning
McLeod Medical Center Darlington
Congratulations to these areas of McLeod for their 2008 national awards
from PRC. You may read more information about these awards at (LINK TO
PRESS RELEASE).
Additionally, since October 2006, McLeod Health has also measured the
perception of our patients using the Hospital Consumer Assessment of
Healthcare Providers and Systems (HCAHPS) survey tool created by CMS as a
national, standardized measurement for public reporting. Public reporting
of this data is currently available for those hospitals who submitted data
to CMS beginning October of 2006. McLeod Health began submission of its
patient perception research outcomes July of 2007, which will be available
on the CMS' national comparison website, www.hospitalcompare.hhs.gov in
2009.
Until McLeod Health's data becomes available on the CMS comparative
website, the following graphs showing McLeod's data are available below:
How often did nurses communicate well with patients?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
Patients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means
doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
How often did doctors communicate well with patients?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
Patients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means
doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
How often did patients receive help quickly from hospital staff?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
Patients reported how often they were helped quickly when they used the call button
or needed help in getting to the bathroom or using a bedpan.
How often was patients' pain well controlled?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
If patients needed medicine for pain during their hospital stay, the survey asked how often their pain was well controlled. “Well controlled” means
their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.
How often did staff explain about medicines
before giving them to patients?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained”
means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.
How often were the patients' rooms and bathrooms kept clean?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
Patients reported how often their hospital room and bathroom were kept clean.
How often was the area around patients' rooms kept quiet at night?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
Patients reported how often the area around their room was quiet at night.
Were patients given information about what
to do during their recovery at home?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
The survey asked patients about information they were given when they were ready to leave the hospital.
Patients reported whether hospital staff had discussed the help they would need at home. Patients also reported
whether they were given written information about symptoms or health problems to watch for during their recovery.
How do patients rate the hospital overall?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital.
Ratings were on a scale from 0 to 10, where “0” means “worst hospital possible” and “10” means “best hospital possible.”
Would patients recommend the hospital to friends and family?
These results are from patients who had overnight hospital stays from October 2006 through June 2007.
The survey asked patients whether they would recommend the hospital to their friends and family.
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